At Peptigen, we are committed to providing the highest quality research products. Due to the nature of our goods, we do not accept returns or issue refunds once an order has been shipped, except in cases where:

• The item arrives damaged or defective

• The wrong product was received

• The order was cancelled before dispatch

No Returns on Peptides & Research Products

All peptides and supplements are sold strictly for research purposes only and not for human consumption. Due to temperature sensitivity, tamper risk, and regulatory compliance, we cannot accept returns on these items under any circumstances once dispatched.

Damaged, Incorrect, or Lost Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• A clear photo of the item and packaging

• A short description of the issue

We will investigate the matter and arrange a replacement or refund where appropriate.